Privacy Policy

Effective Date: May 13, 2025

ZenVeterinary (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information, particularly in the context of end-of-life veterinary services, and your rights related to that information.

1. Information We Collect

We may collect the following types of information when you interact with us:

  • Contact Information: Name, phone number, email address, home address

  • Pet Information: Name, species, breed, age, medical history, care needs

  • Appointment Details: Requested services, visit history, service location

  • Technical Information: IP address, browser type, and device used (via cookies or analytics)

2. How We Collect Information

We collect information through:

  • Our website forms (contact, scheduling, intake)

  • SMS or phone communications (e.g., OpenPhone)

  • Third-party scheduling and messaging tools (e.g., Zapier, Calendly, Square)

  • Email correspondence

3. How We Use Your Information

Your data is used to:

  • Provide and coordinate veterinary services

  • Schedule appointments and follow-up care

  • Communicate with you via SMS, phone, or email

  • Respond to inquiries and provide customer support

  • Improve our services and operations

We will never sell or rent your personal information to third parties.

4. Text Messaging (SMS) Consent

Privacy Policy – SMS Communication

By contacting us via text message, you agree to receive SMS communications from Zen Veterinary regarding your appointments, services, and related updates.

We respect your privacy. We will not share or sell your personal information, including your phone number, to third parties. Message frequency may vary. Standard message and data rates may apply.

You can opt out at any time by replying STOP to any message.

5. Cookies and Analytics

Our website may use cookies or analytics tools (e.g., Google Analytics) to collect anonymized data about site usage. This helps us understand website traffic and improve the user experience.

6. Third-Party Service Providers

We may share limited information with trusted third-party providers that assist with business operations (e.g., scheduling, payment processing, communication). These providers are contractually obligated to keep your data secure and confidential.

7. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw your consent for communication at any time

To exercise any of these rights, contact us at drdarryn@zenveterinary.com.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: drdarryn@zenveterinary.com
Phone: 1-978-933-9424